Frequently Asked Questions

Lost or Stolen Cards

+ Who do I call if my VISA Credit Card, Debit Card or ATM card is lost or was stolen?

VISA Debit Card – 800.554.8969

VISA Credit Card – 800.299.9842

Account Access Online

+ How can I get my account balance online?

You can view your account balances, pay your bills and transfer funds in Internet Banking.

+ How do I reset my login information for Internet Banking?

Go to Account Access section located on the homepage, you will notice a link that says ‘Forgot username or password’. Click on that link. You must have your contact number stored in your account in order to use this feature. Otherwise, contact Electronic Services at 609.945.6200.

+ What if I am locked out of Internet Banking?

During regular office hours, Contact Us.

+ How can I access my VISA Credit Card account online?

Go to Internet Banking to access your Visa Credit Card account, make a payment, or get a copy of a recent Visa Credit Card Statement. If you don’t use Internet Banking, go to www.ezcardinfo.com and sign up for online account access.

Add/Change an Account

+ How do I add or change my account?

Go to Forms & Applications to print and complete the Additional Services Application Card. Fax it to the Member Services Department at 609.919.0870.

Address Change

+ How do I change my address?

Log in to Internet Banking and go to Secure Forms tab to complete the Address Change Request. If you don’t use Internet Banking, go to Forms & Applications to print and complete a Change of Address Form. Fax the form along with valid ID to the Member Services Department at 609.919.0870.

Direct Deposit

+ How can I set up direct deposit into a credit union account?

If you are a Princeton University employee and wish to deposit your entire check to your Princeton FCU account, visit the Princeton University HR Self Service Portal.

If you are not a Princeton University employee, inquire with your HR/Payroll department to fill out the necessary form. You will need the following information:

Institution Name Princeton Federal Credit Union
Institution Address 104 Carnegie Center
Suite 103
Princeton, NJ 08540
Institution Routing/ABA Number 231278229
Your Credit Union Account Number 9 digit account number and 2 digit suffix
(For Example: 123456789-00 -00 for savings/-95 for checking)

Payroll Deduction

+ Will my payroll deduction stop once I finished paying off my loan?

If your loan is paid in full, a payroll deduction will not cease. The deduction will continue to allocate into your savings or checking account. Go to Internet Banking to see a history of your transactions.

Reorder Checks

+ How do I reorder Checks?

Click here to reorder checks online today. The cost will automatically deduct from your checking account and the checks will ship directly to you.

Routing & Transit Number

+ What is the Credit Union’s Routing & Transit Number (also known as an ABA number)?

231278229

VISA Debit Card and ATM Card

+ How do I reset my PIN to my VISA Debit or ATM Card?

Visit one of our Locations to reset the PIN on your card. Or call the Electronic Services department at 609.945.6200.

+ Do I need to contact the Credit Union before traveling abroad?

Yes, for security purposes please contact our office at 609.945.6200 before traveling abroad.

Loans

+ How long will it take for a loan to be approved?

We know you are in a hurry for your new loan; so we try and make this quick. Please allow 24-48 hours for a loan decision.

+ How can I make a loan payment if I am not near a Princeton FCU branch?

You can make a payment by transferring funds from your savings or checking online in Internet Banking, visit one of our participating Credit Union Service Centers in your area or mail payment to our Main Office. Go to Locations for the address.

Phone #: 609.945.6200  |  Routing #: 231278229  |  Connect with Us: Facebook

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